Standardise every intake
Use dynamic forms, case-type fields, categories and priorities to capture the right information from the start.
Configurable Case Management System
Resolve every case. Faster.
Centralise requests, triage, ownership, SLAs, conversations and reporting in one configurable Microsoft Power Apps solution—adaptable across IT, HR, Finance, Facilities and Quality.
Built on Microsoft Power Apps
Live SLA visibility
No-code configuration
Open cases56Across queues
SLA at risk8Needs attention
Resolved142This month
Workload by queueLive view
#4821 · Laptop requestSLA 2h
#4820 · Onboarding — HROn track
5configurable case-type templates
3core Dataverse tables
6workflow and reminder events
∞custom fields stored as JSON
Move beyond email and spreadsheets
One configurable workspace from intake to resolution.
Act before SLAs breach
Track live resolution targets, approaching deadlines, overdue cases and team workloads from one operational dashboard.
Adapt without rebuilding
Rebrand the solution and configure case types, fields, statuses, queues, priorities and workflows without changing code.
Core capabilities
Everything your teams need to manage work with clarity.
A unified case workspace brings requests, ownership, service levels, collaboration, attachments and operational reporting into one configurable experience.
Live operations dashboard
Monitor KPIs, status, priority, case type, aging, workload and a live feed of cases that need attention.
Searchable case queue
Filter and search every case by type, status, priority, assignee, queue and SLA, with direct links to the full case record.
Visual Kanban board
See work across stages at a glance, balance team load and identify bottlenecks without losing the underlying case detail.
360° case view
Bring the case overview, type-specific data, comments, internal notes, attachments and SLA countdown into one screen.
Smart forms and attachments
Render text, choice, date, currency, boolean and number fields per case type, with managed file uploads and downloads.
No-code administration
Configure branding, case types, fields, statuses, priorities, queues, categories and workflow events from the Admin surface.
A consistent case journey
A clear path from first request to final resolution.
Structured statuses, ownership, timelines and SLA controls keep each case moving while preserving a complete history of the work performed.
Capture
Create the case with the fields and SLA defined for its type.
Triage
Set priority, category, queue and the right owner.
Work
Progress the case while the SLA countdown remains visible.
Collaborate
Add replies, internal notes and supporting attachments.
Resolve
Complete and close the case with a traceable outcome.
Security and tenant isolation
Protect sensitive casework within your Microsoft environment.
Akili Case Management uses Microsoft Entra ID for identity and Dataverse security roles for data access, with a separate Power Platform environment for every customer.
- ✓No local password store
- ✓Dataverse role-based access
- ✓One environment per tenant
- ✓Confidential internal notes
Operational overviewLive view
Open cases56Across active queues
SLA at risk8Needs attention
Workload by queueIllustrative assignment view
!
4 cases are approaching SLAPrioritise them before the next service threshold.
ReviewSee Akili Case Management in action
A flexible case workspace built on Microsoft Power Platform.
See the live dashboard, case queue, full case view, Kanban board, smart intake forms and no-code configuration surface in a guided walkthrough.
01:46 guided product overview
9 configurable modules
New12Unassigned
In progress27Active owners
Resolved142This month
Access request — Finance
Payroll query — HR
Maintenance — Facilities
Built for your Microsoft environment
Use the platform your teams already trust.
Power Apps Code Apps
A modern, responsive case experience hosted in Microsoft Power Platform.
Microsoft Dataverse
Secure case, comment and attachment data with role-based access.
Power Automate
Email and Teams notifications for assignment, SLA and workflow events.
SharePoint
Optional attachment storage for organisations using Microsoft 365.
Ready to resolve work faster?
Book a guided Case Management demonstration.
Tell us which teams and processes you need to support. Our team will tailor the demonstration to your workflows, service levels, security model and Microsoft environment.